FAQ
Here are the frequently asked questions about our products and services.
Where is your treadmill factory located?
Ningbo Eastrong Fitness Technology Co.,Ltd (Jambily Fitness) was found in 2009, Located in Sea city-Ningbo, Zhejiang province, China.
Are you a manufacturer or a trading company?
We are a professional treadmill manufacturer with our own factory and production lines. With years of experience in fitness equipment manufacturing, we provide OEM and ODM services for global brands, distributors, and wholesalers.
What types of treadmills do you manufacture?
We manufacture a full range of treadmills, including:
- Home use treadmills
- Commercial treadmills
- Folding treadmills
- Motorized and manual treadmills
- Smart treadmills with app or console integration
Custom specifications are welcome.
Do you offer OEM and ODM services?
Yes. We offer both OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services.
We can customize logo, color, structure, motor power, console interface, packaging, and more according to your requirements.
What is your minimum order quantity (MOQ)?
Our standard MOQ is:
- OEM orders: usually 50–100 units per model
- ODM orders: negotiable depending on design complexity
Please contact us for detailed MOQ based on your project.
What certifications do your treadmills have?
Our products can comply with major international standards, including:
- CE
- RoHS
- EN957
- ISO9001
Other certifications can be arranged upon request.
How do you ensure product quality?
We follow a strict quality control system throughout the production process:
- Incoming material inspection
- In-process quality control
- Final performance and safety testing
Each treadmill is tested before shipment to ensure stable performance and durability.
What is the production lead time?
- Sample order: 7–15 days
- Mass production: 25–45 days, depending on order quantity and customization level
Exact lead time will be confirmed after order details are finalized.
Can you provide samples before bulk orders?
Yes. Samples are available for evaluation.
Sample cost and shipping fees are usually charged and may be refundable upon bulk order confirmation.
What packaging options do you offer?
We offer:
- Standard export cartons
- Custom color boxes
- Palletized packaging
- Private label packaging
All packaging is designed for safe international transportation.
What warranty do you provide?
We provide a standard warranty:
- Motor: 1–3 years
- Frame: up to 5 years
- Electronic parts: 1 year
Warranty terms can be customized for OEM projects.
Do you provide after-sales support?
Yes. We provide:
- Technical support
- Installation manuals and videos
- Spare parts supply
- Online troubleshooting assistance
We aim to build long-term partnerships with our clients.
Which countries do you export to?
Our treadmills are exported to North America, Europe, Australia, the Middle East, and Southeast Asia.
We are familiar with different market requirements and compliance standards.
What payment terms do you accept?
Common payment terms include:
- T/T (Telegraphic Transfer)
- L/C at sight
Other terms can be discussed based on cooperation history.
Can you help with product design and branding?
Absolutely. Our experienced R&D team can assist with:
- Industrial design
- Structural engineering
- Branding and logo placement
- User interface customization
How can I get a quotation?
You can contact us via the inquiry form, email, or WhatsApp.
Please provide your target market, order quantity, and customization requirements for an accurate quotation.